Result Summary for Survey:ESG republic Client Survey

ESG republic Client Survey

1. How long has your organization been a client of ESG? (CHECK ONE ONLY)
	answered question		49
	skipped question		0
		Response Percent	Response Count
Less than 1 year		10.2%	5
1 year up to 2 years		10.2%	5
2 years up to 5 years		38.8%	19
5 years or more		40.8%	20

2. How many employees does your organization have? (CHECK ONE ONLY)
	answered question		49
	skipped question		0
		Response Percent	Response Count
5 employees or less		36.7%	18
6-10		20.4%	10
11-20		12.2%	6
21-30		8.2%	4
More than 30 employees		22.4%	11

3. ESG uses a single point of contact Client Experience model. Overall, how satisfied are you with this service model? (CHECK ONE ONLY)
	answered question		49
	skipped question		0
		Response Percent	Response Count
Extremely satisfied		49.0%	24
Very satisfied		40.8%	20
Somewhat satisfied		10.2%	5
Not very satisfied		0.0%	0
Not at all satisfied		0.0%	0

4. Overall, taking everything into consideration, how satisfied are you with ESG and the services they provide? (CHECK ONE ONLY)
	answered question		49
	skipped question		0
		Response Percent	Response Count
Extremely satisfied		49.0%	24
Very satisfied		42.9%	21
Somewhat satisfied		8.2%	4
Not very satisfied		0.0%	0
Not at all satisfied		0.0%	0

5. What, if anything, do you like about working with ESG?
	answered question	35
	skipped question	14
		Response Count
		35

6. What, if anything, do you dislike about working with ESG?
	answered question	22
	skipped question	27
		Response Count
		22

7. How much do you agree or disagree with each of the following statements about ESG? (RATE EACH ITEM LISTED BELOW)
	answered question					47
	skipped question					2
	Agree strongly	Agree somewhat	Neither agree nor disagree	Disagree somewhat	Disagree strongly	Response Count
ESG offers a comprehensive range of services	83.0% (39)	17.0% (8)	0.0% (0)	0.0% (0)	0.0% (0)	47
Using ESG lets you focus more clearly on your business	68.1% (32)	25.5% (12)	4.3% (2)	2.1% (1)	0.0% (0)	47
ESG services have reduced the amount of paperwork you have to process	70.2% (33)	21.3% (10)	6.4% (3)	2.1% (1)	0.0% (0)	47

8. How much would you agree or disagree that each of the following attributes describes ESG as an organization? (RATE EACH ITEM LISTED BELOW)
	answered question					46
	skipped question					3
	Agree strongly	Agree somewhat	Neither agree nor disagree	Disagree somewhat	Disagree strongly	Response Count
WOW! Customer Experience	67.4% (31)	28.3% (13)	2.2% (1)	0.0% (0)	2.2% (1)	46
Shows accountability	60.9% (28)	32.6% (15)	6.5% (3)	0.0% (0)	0.0% (0)	46
Communicates well	67.4% (31)	28.3% (13)	2.2% (1)	2.2% (1)	0.0% (0)	46
High integrity	80.4% (37)	19.6% (9)	0.0% (0)	0.0% (0)	0.0% (0)	46
Honesty	89.1% (41)	10.9% (5)	0.0% (0)	0.0% (0)	0.0% (0)	46
Trustworthy	82.2% (37)	17.8% (8)	0.0% (0)	0.0% (0)	0.0% (0)	45
Teamwork	75.6% (34)	20.0% (9)	4.4% (2)	0.0% (0)	0.0% (0)	45
Leadership	60.0% (27)	22.2% (10)	15.6% (7)	2.2% (1)	0.0% (0)	45
Creativity	53.3% (24)	28.9% (13)	17.8% (8)	0.0% (0)	0.0% (0)	45

9. For any attribute you disagreed with, please explain why and list any suggestions you would give to ESG.
	answered question	3
	skipped question	46
		Response Count
		3

10. How confident are you in ESG's knowledge and experience regarding... (RATE EACH ITEM LISTED BELOW)
	answered question					46
	skipped question					3
	Extremely confident	Very confident	Somewhat confident	Not very confident	Not at all confident	Response Count
Payroll	69.6% (32)	28.3% (13)	2.2% (1)	0.0% (0)	0.0% (0)	46
Benefits	59.1% (26)	34.1% (15)	6.8% (3)	0.0% (0)	0.0% (0)	44
Workers' Compensation	56.8% (25)	43.2% (19)	0.0% (0)	0.0% (0)	0.0% (0)	44
Human Resources	64.4% (29)	33.3% (15)	2.2% (1)	0.0% (0)	0.0% (0)	45
Safety	53.3% (24)	33.3% (15)	11.1% (5)	2.2% (1)	0.0% (0)	45
Sales	48.8% (21)	30.2% (13)	18.6% (8)	2.3% (1)	0.0% (0)	43

11. How satisfied are you with each of the following ESG services? If you do not use any of these services, please check "does not apply." (RATE EACH ITEM LISTED BELOW)
	answered question						47
	skipped question						2
	Extremely satisfied	Very satisfied	Somewhat satisfied	Not very satisfied	Not at all satisfied	Does not apply	Response Count
Payroll services	61.7% (29)	34.0% (16)	4.3% (2)	0.0% (0)	0.0% (0)	0.0% (0)	47
Benefit services	42.2% (19)	40.0% (18)	4.4% (2)	0.0% (0)	0.0% (0)	13.3% (6)	45
Workers' compensation services	48.9% (22)	35.6% (16)	6.7% (3)	2.2% (1)	0.0% (0)	6.7% (3)	45
Human resource services	53.3% (24)	33.3% (15)	4.4% (2)	0.0% (0)	0.0% (0)	8.9% (4)	45
Safety services	34.1% (15)	29.5% (13)	9.1% (4)	4.5% (2)	0.0% (0)	22.7% (10)	44

12. If you are dissatisfied with any of the services provided by ESG, please explain why and give any suggestions you have for improving your satisfaction.
	answered question	8
	skipped question	41
		Response Count
		8

13. How much do you agree or disagree that it is easy to get an answer from ESG ... (RATE EACH ITEM LISTED BELOW)
	answered question						44
	skipped question						5
	Agree strongly	Agree somewhat	Neither agree nor disagree	Disagree somewhat	Disagree strongly	Does not apply	Response Count
When you have a question about payroll	84.1% (37)	13.6% (6)	0.0% (0)	2.3% (1)	0.0% (0)	0.0% (0)	44
When you have a question about benefits	69.8% (30)	23.3% (10)	0.0% (0)	4.7% (2)	0.0% (0)	2.3% (1)	43
When you have a question about workers' compensation	58.1% (25)	25.6% (11)	9.3% (4)	0.0% (0)	0.0% (0)	7.0% (3)	43
When you have a human resource issue	72.1% (31)	25.6% (11)	0.0% (0)	0.0% (0)	0.0% (0)	2.3% (1)	43
When you have a question about safety	46.5% (20)	20.9% (9)	7.0% (3)	2.3% (1)	0.0% (0)	23.3% (10)	43

14. How often, if ever, do you visit the ESG republic website (Payport)? IF CHECKED "Does not apply" FOR EACH SECTION, SKIP TO QUESTION #17 (CHECK ONE ONLY)
	answered question					43
	skipped question					6
	Extremely frequently	Very frequently	Somewhat frequently	Not very frequently	Does not apply	Response Count
When you have a question about payroll	20.9% (9)	27.9% (12)	14.0% (6)	25.6% (11)	11.6% (5)	43
When you have a question about benefits	16.3% (7)	4.7% (2)	32.6% (14)	25.6% (11)	20.9% (9)	43
When you have a question about workers' compensation	7.0% (3)	4.7% (2)	11.6% (5)	53.5% (23)	23.3% (10)	43
When you have a human resource issue	9.5% (4)	4.8% (2)	21.4% (9)	47.6% (20)	16.7% (7)	42
When you have a question about safety	4.7% (2)	2.3% (1)	9.3% (4)	48.8% (21)	34.9% (15)	43

15. How satisfied are you with ESG's website in terms of its... (RATE EACH ITEM LISTED BELOW)
	answered question					37
	skipped question					12
	Extremely satisfied	Very satisfied	Somewhat satisfied	Not very satisfied	Not at all satisfied	Response Count
Overall content	27.0% (10)	62.2% (23)	10.8% (4)	0.0% (0)	0.0% (0)	37
Visual look and feel	32.4% (12)	54.1% (20)	13.5% (5)	0.0% (0)	0.0% (0)	37
Ease of use	27.0% (10)	54.1% (20)	16.2% (6)	2.7% (1)	0.0% (0)	37

16. How would you rate the ESG website in terms of... (RATE EACH ITEM LISTED BELOW)
	answered question					40
	skipped question					9
	Agree strongly	Agree somewhat	Neither agree nor disagree	Disagree somewhat	Disagree strongly	Response Count
Being easy to find what you are looking for	45.0% (18)	42.5% (17)	12.5% (5)	0.0% (0)	0.0% (0)	40
Being clearly written and easy to understand	52.5% (21)	37.5% (15)	10.0% (4)	0.0% (0)	0.0% (0)	40
Providing the information you need	42.5% (17)	47.5% (19)	10.0% (4)	0.0% (0)	0.0% (0)	40
Having a well organized layout	45.0% (18)	32.5% (13)	20.0% (8)	2.5% (1)	0.0% (0)	40
Having a text size that is easy to read	57.5% (23)	35.0% (14)	7.5% (3)	0.0% (0)	0.0% (0)	40
Being up-to-date	59.0% (23)	23.1% (9)	15.4% (6)	2.6% (1)	0.0% (0)	39

17. ESG is developing a HRIS (Human Resource Information System) called Work Logic. Currently, employee onboarding is completed and ready to use. Would you be interested in electronic employee onboarding? (for more information contact your Client Experience Manager)
	answered question		44
	skipped question		5
		Response Percent	Response Count
Yes		29.5%	13
No		6.8%	3
Maybe		63.6%	28

18. Listed below are a number of statements relating to ESG's payroll services. Please rate how much you agree or disagree with each of the following statements. (RATE EACH ITEM LISTED BELOW)
	answered question						43
	skipped question						6
	Agree strongly	Agree somewhat	Neither agree nor disagree	Disagree somewhat	Disagree strongly	Does not apply	Response Count
You receive your payroll in a timely manner	88.4% (38)	11.6% (5)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	43
You receive your payroll reports in a timely manner	76.7% (33)	14.0% (6)	2.3% (1)	0.0% (0)	2.3% (1)	4.7% (2)	43
ESG's payroll services save you time in payroll processing	72.1% (31)	18.6% (8)	4.7% (2)	2.3% (1)	0.0% (0)	2.3% (1)	43
ESG's payroll services effectively meet the needs of your employees	79.1% (34)	16.3% (7)	4.7% (2)	0.0% (0)	0.0% (0)	0.0% (0)	43
New employees are entered into the system in a timely manner	76.7% (33)	11.6% (5)	4.7% (2)	2.3% (1)	0.0% (0)	4.7% (2)	43
Your are comfortable with your payroll processor	83.3% (35)	11.9% (5)	2.4% (1)	0.0% (0)	0.0% (0)	2.4% (1)	42

19. From the list below, which best describes your internal method for time reporting? (CHECK ONLY ONE)
	answered question		40
	skipped question		9
		Response Percent	Response Count
Paper time sheet		47.5%	19
Electronic time clock		20.0%	8
Web based time clock		10.0%	4
Card Swipe		7.5%	3
Other		15.0%	6
If Other (please describe)			8

20. How important is it for you to be able to report your payroll information online? (CHECK ONE ONLY)
	answered question		44
	skipped question		5
		Response Percent	Response Count
Extremely important		59.1%	26
Very important		27.3%	12
Somewhat important		6.8%	3
Not very important		4.5%	2
Not at all important		2.3%	1

21. How much do you agree or disagree that reporting your payroll information online is convenient and easy? (CHECK ONE ONLY)
	answered question		44
	skipped question		5
		Response Percent	Response Count
Agree strongly		72.7%	32
Agree somewhat		11.4%	5
Neither agree nor disagree		9.1%	4
Disagree somewhat		2.3%	1
Disagree strongly		0.0%	0
Does not apply		4.5%	2

22. Which of the following statements best describes the last time you contacted ESG's payroll services for any reason? (CHECK ONE ONLY)
	answered question		42
	skipped question		7
		Response Percent	Response Count
Within the past 3 months		76.2%	32
Longer ago than 3 months but within the past 6 months		9.5%	4
Longer ago than 6 months but less than 1 year		4.8%	2
More than 1 year ago		0.0%	0
Have not contacted ESG for this reason IF CHECKED, SKIP TO QUESTION #25		9.5%	4

23. The last time you contacted ESG republic's payroll department, did the department ... (RATE EACH ITEM LISTED BELOW)
	answered question			39
	skipped question			10
	Yes	No	Does not apply	Response Count
Quickly identify your reason for contacting ESG	89.7% (35)	2.6% (1)	7.7% (3)	39
Act in a competent manner	94.9% (37)	2.6% (1)	2.6% (1)	39
Understand your needs as an ESG client	97.4% (37)	0.0% (0)	2.6% (1)	38
Answer your question(s) effectively	92.3% (36)	2.6% (1)	5.1% (2)	39
Offer an acceptable/workable solution to any problem you may have had	89.7% (35)	5.1% (2)	5.1% (2)	39
Follow up with you as promised	84.6% (33)	2.6% (1)	12.8% (5)	39

24. How much do you agree or disagree that the ESG representative was ... (RATE EACH ITEM LISTED BELOW)
	answered question					39
	skipped question					10
	Agree strongly	Agree somewhat	Neither agree nor disagree	Disagree somewhat	Disagree strongly	Response Count
Helpful	84.6% (33)	15.4% (6)	0.0% (0)	0.0% (0)	0.0% (0)	39
Friendly	94.9% (37)	5.1% (2)	0.0% (0)	0.0% (0)	0.0% (0)	39
Professional	94.9% (37)	5.1% (2)	0.0% (0)	0.0% (0)	0.0% (0)	39
Informative	89.7% (35)	5.1% (2)	0.0% (0)	2.6% (1)	2.6% (1)	39
Easy to deal with	92.3% (36)	5.1% (2)	0.0% (0)	2.6% (1)	0.0% (0)	39
Attentive	89.7% (35)	7.7% (3)	0.0% (0)	2.6% (1)	0.0% (0)	39
Responsive	89.7% (35)	7.7% (3)	0.0% (0)	2.6% (1)	0.0% (0)	39
Knowledgeable	89.7% (35)	7.7% (3)	0.0% (0)	2.6% (1)	0.0% (0)	39
Accurate	84.6% (33)	10.3% (4)	0.0% (0)	2.6% (1)	2.6% (1)	39

25. During the sales process, how confident were you in your Salesperson’s knowledge and experience regarding... (Please rate each one)
	answered question					42
	skipped question					7
	Extremely confident	Very confident	Somewhat confident	Not very confident	Not at all confident	Response Count
Payroll	47.6% (20)	38.1% (16)	14.3% (6)	0.0% (0)	0.0% (0)	42
Benefits	40.5% (17)	47.6% (20)	9.5% (4)	2.4% (1)	0.0% (0)	42
Workers' Compensation	45.2% (19)	38.1% (16)	16.7% (7)	0.0% (0)	0.0% (0)	42
Human Resources	43.9% (18)	39.0% (16)	17.1% (7)	0.0% (0)	0.0% (0)	41
Safety	39.0% (16)	41.5% (17)	19.5% (8)	0.0% (0)	0.0% (0)	41

26. During the sales process, did your salesperson ... (RATE EACH ITEM LISTED BELOW)
	answered question			41
	skipped question			8
	Yes	No	Does not apply	Response Count
Quickly identify your company’s needs	82.9% (34)	2.4% (1)	14.6% (6)	41
Offer acceptable/workable solutions to your company’s needs	80.0% (32)	5.0% (2)	15.0% (6)	40

27. During the sales process, how much do you agree or disagree that your salesperson was ... (RATE EACH ITEM LISTED BELOW
	answered question					42
	skipped question					7
	Agree strongly	Agree somewhat	Neither agree nor disagree	Disagree somewhat	Disagree strongly	Response Count
Helpful	59.5% (25)	28.6% (12)	9.5% (4)	0.0% (0)	2.4% (1)	42
Friendly	73.8% (31)	16.7% (7)	7.1% (3)	0.0% (0)	2.4% (1)	42
Professional	69.0% (29)	21.4% (9)	7.1% (3)	0.0% (0)	2.4% (1)	42
Informative	64.3% (27)	23.8% (10)	9.5% (4)	0.0% (0)	2.4% (1)	42
Easy to deal with	71.4% (30)	14.3% (6)	7.1% (3)	4.8% (2)	2.4% (1)	42
Attentive	66.7% (28)	19.0% (8)	9.5% (4)	2.4% (1)	2.4% (1)	42
Responsive	66.7% (28)	14.3% (6)	14.3% (6)	2.4% (1)	2.4% (1)	42
Knowledgeable	64.3% (27)	23.8% (10)	9.5% (4)	0.0% (0)	2.4% (1)	42
Accurate	64.3% (27)	23.8% (10)	9.5% (4)	0.0% (0)	2.4% (1)	42

28. Which of the following statements best describes the last time you contacted ESG's benefit services for any reason? (CHECK ONE ONLY)
	answered question		44
	skipped question		5
		Response Percent	Response Count
Within the past 3 months		63.6%	28
Longer ago than 3 months but within the past 6 months		9.1%	4
Longer ago than 6 months but less than 1 year		6.8%	3
More than 1 year ago		4.5%	2
Have not contacted ESG for this reason IF CHECKED, SKIP TO QUESTION #28		15.9%	7

29. The last time you contacted ESG for benefit services, did the ESG benefits department ... (RATE EACH ITEM LISTED BELOW)
	answered question			40
	skipped question			9
	Yes	No	Does not apply	Response Count
Quickly identify your reason for contacting ESG	85.0% (34)	0.0% (0)	15.0% (6)	40
Act in a competent manner	82.5% (33)	2.5% (1)	15.0% (6)	40
Understand your needs as an ESG client	85.0% (34)	0.0% (0)	15.0% (6)	40
Answer your question(s) effectively	82.5% (33)	2.5% (1)	15.0% (6)	40
Offer an acceptable/workable solution to any problem you may have had	82.5% (33)	2.5% (1)	15.0% (6)	40
Follow up with you as promised	85.0% (34)	0.0% (0)	15.0% (6)	40

30. How much do you agree or disagree that the ESG benefits department was ... (RATE EACH ITEM LISTED BELOW)
	answered question			39
	skipped question			10
	Yes	No	Does not apply	Response Count
Helpful	87.2% (34)	0.0% (0)	12.8% (5)	39
Friendly	86.5% (32)	0.0% (0)	13.5% (5)	37
Professional	87.2% (34)	0.0% (0)	12.8% (5)	39
Informative	87.2% (34)	0.0% (0)	12.8% (5)	39
Easy to deal with	87.2% (34)	0.0% (0)	12.8% (5)	39
Attentive	87.2% (34)	0.0% (0)	12.8% (5)	39
Responsive	87.2% (34)	0.0% (0)	12.8% (5)	39
Knowledgeable	87.2% (34)	0.0% (0)	12.8% (5)	39
Accurate	87.2% (34)	0.0% (0)	12.8% (5)	39

31. Which of the following statements best describes the last time you contacted ESG's human resources for any reason? (CHECK ONE ONLY)
	answered question		42
	skipped question		7
		Response Percent	Response Count
Within the past 3 months		61.9%	26
Longer ago than 3 months but within the past 6 months		7.1%	3
Longer ago than 6 months but less than 1 year		4.8%	2
More than 1 year ago		2.4%	1
Have not contacted ESG for this reason IF CHECKED, SKIP TO QUESTION #31		23.8%	10

32. The last time you contacted ESG human resources, did the ESG human resources department ... (RATE EACH ITEM LISTED BELOW)
	answered question			35
	skipped question			14
	Yes	No	Does not apply	Response Count
Quickly identify your reason for contacting ESG	88.6% (31)	0.0% (0)	11.4% (4)	35
Act in a competent manner	88.6% (31)	0.0% (0)	11.4% (4)	35
Understand your needs as an ESG client	88.6% (31)	0.0% (0)	11.4% (4)	35
Answer your question(s) effectively	88.6% (31)	0.0% (0)	11.4% (4)	35
Offer an acceptable/workable solution to any problem you may have had	88.6% (31)	0.0% (0)	11.4% (4)	35
Follow up with you as promised	85.7% (30)	0.0% (0)	14.3% (5)	35

33. How much do you agree or disagree that the ESG human resources department was ... (RATE EACH ITEM LISTED BELOW)
	answered question					35
	skipped question					14
	Agree strongly	Agree somewhat	Neither agree nor disagree	Disagree somewhat	Disagree strongly	Response Count
Helpful	85.3% (29)	8.8% (3)	5.9% (2)	0.0% (0)	0.0% (0)	34
Friendly	88.6% (31)	5.7% (2)	5.7% (2)	0.0% (0)	0.0% (0)	35
Professional	88.6% (31)	5.7% (2)	5.7% (2)	0.0% (0)	0.0% (0)	35
Informative	85.7% (30)	8.6% (3)	5.7% (2)	0.0% (0)	0.0% (0)	35
Easy to deal with	88.6% (31)	5.7% (2)	5.7% (2)	0.0% (0)	0.0% (0)	35
Attentive	85.7% (30)	8.6% (3)	5.7% (2)	0.0% (0)	0.0% (0)	35
Responsive	85.7% (30)	8.6% (3)	5.7% (2)	0.0% (0)	0.0% (0)	35
Knowledgeable	91.2% (31)	5.9% (2)	2.9% (1)	0.0% (0)	0.0% (0)	34
Accurate	85.7% (30)	8.6% (3)	5.7% (2)	0.0% (0)	0.0% (0)	35

34. Which of the following statements best describes the last time you contacted ESG's safety services for any reason? (CHECK ONE ONLY)
	answered question		41
	skipped question		8
		Response Percent	Response Count
Within the past 3 months		17.1%	7
Longer ago than 3 months but within the past 6 months		7.3%	3
Longer ago than 6 months but less than 1 year		7.3%	3
More than 1 year ago		2.4%	1
Have not contacted ESG for this reason IF CHECKED, SKIP TO QUESTION #34		65.9%	27

35. The last time you contacted ESG for safety/workers' compensation services, did the department ... (RATE EACH ITEM LISTED BELOW)
	answered question			24
	skipped question			25
	Yes	No	Does not apply	Response Count
Quickly identify your reason for contacting ESG	58.3% (14)	0.0% (0)	41.7% (10)	24
Act in a competent manner	58.3% (14)	0.0% (0)	41.7% (10)	24
Understand your needs as an ESG client	58.3% (14)	0.0% (0)	41.7% (10)	24
Answer your question(s) effectively	58.3% (14)	0.0% (0)	41.7% (10)	24
Offer an acceptable/workable solution to any problem you may have had	58.3% (14)	0.0% (0)	41.7% (10)	24
Follow up with you as promised	54.2% (13)	4.2% (1)	41.7% (10)	24

36. How much do you agree or disagree that the ESG safety department was ... (RATE EACH ITEM LISTED BELOW)
	answered question					19
	skipped question					30
	Agree strongly	Agree somewhat	Neither agree nor disagree	Disagree somewhat	Disagree strongly	Response Count
Helpful	78.9% (15)	5.3% (1)	15.8% (3)	0.0% (0)	0.0% (0)	19
Friendly	78.9% (15)	5.3% (1)	15.8% (3)	0.0% (0)	0.0% (0)	19
Professional	78.9% (15)	10.5% (2)	10.5% (2)	0.0% (0)	0.0% (0)	19
Informative	78.9% (15)	5.3% (1)	15.8% (3)	0.0% (0)	0.0% (0)	19
Easy to deal with	78.9% (15)	5.3% (1)	15.8% (3)	0.0% (0)	0.0% (0)	19
Attentive	78.9% (15)	5.3% (1)	15.8% (3)	0.0% (0)	0.0% (0)	19
Responsive	78.9% (15)	5.3% (1)	15.8% (3)	0.0% (0)	0.0% (0)	19
Knowledgeable	78.9% (15)	5.3% (1)	15.8% (3)	0.0% (0)	0.0% (0)	19
Accurate	84.2% (16)	0.0% (0)	15.8% (3)	0.0% (0)	0.0% (0)	19

37. If you have disagreed with any of the statements relating to your most recent contacts with ESG, please provide more detail so that ESG can improve their service to you on those specific items.
	answered question	2
	skipped question	47
		Response Count
		2

38. Is there anything that ESG should be doing to improve how well your calls and questions are handled?
	answered question	4
	skipped question	45
		Response Count
		4

39. How much do you agree or disagree that your business is better off using ESG? (CHECK ONE ONLY)
	answered question		44
	skipped question		5
		Response Percent	Response Count
Agree strongly		61.4%	27
Agree somewhat		29.5%	13
Neither agree nor disagree		6.8%	3
Disagree somewhat		0.0%	0
Disagree strongly		2.3%	1
Why is this your opinion of ESG?			16

40. Are there ways in which ESG can improve your experiences or are there any new services which you would like ESG to provide in the future?
	answered question	12
	skipped question	37
		Response Count
		12

41. Considering your overall customer experience, how likely is it that you would refer another company to utilize ESG's services? (CHECK ONE ONLY)
	answered question		44
	skipped question		5
		Response Percent	Response Count
Extremely likely		54.5%	24
Very likely		38.6%	17
Somewhat likely		6.8%	3
Not very likely		0.0%	0
Not at all likely		0.0%	0

42. Please rate your overall ESG republic Customer Experience
	answered question						44
	skipped question						5
	5 Star	4 Star	3 Star	2 Star	1 Star	Rating Average	Response Count
Customer Experience	63.6% (28)	31.8% (14)	4.5% (2)	0.0% (0)	0.0% (0)	1.41	44

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